Warranty Info

NOTE: Warranty replacement products can only be issued to customers in the U.S.A. and Canada. If you are located outside of the U.S.A. and Canada and would like to file a warranty claim, please contact the place of initial purchase for replacement product policies. If you are unable to do so, please contact your local BackJoy seller. Contact information for local BackJoy sellers outside of the U.S.A. can be found at our Store Finder. 

For additional details on warranty and other product information, please contact us:

web@backjoy.com
1-800-BackJoy (800-222-5569)

 

BackJoy SitzRight Portable Posture Seat Warranty

The BackJoy SitzRight Portable Posture Seat is covered by a 2 year limited warranty for workmanship and materials. BackJoy Orthotics, LLC (“BackJoy”) warrants that this item will be free from defects in workmanship and materials so long as the item is used for the purpose intended. BackJoy will repair or replace this item at its own expense if BackJoy determines that the item is defective in materials or workmanship. This warranty covers defects only. Normal wear and tear, or natural breakdown of colors and materials over extended periods of time and use are to be expected and are not covered under this warranty. Please return product in good condition (in original packaging if possible) with receipt of purchase. First call 800-222-5569 and we will issue you a pre-paid return shipping label. You can then ship the product back to us at no cost to you. Please make sure to include your return number, your name, email, complete address, and phone number all clearly written on the package so as not to delay processing time.

BackJoy SleepSound Pillow Warranty

The BackJoy SleepSound Pillow is covered by a 1 year limited warranty for workmanship and materials. The pillow case is covered by a 1 year limited warranty. BackJoy Orthotics, LLC (“BackJoy”) warrants that this item will be free from defects in workmanship and materials so long as the item is used for the purpose intended. BackJoy will repair or replace this item at its own expense if BackJoy determines that the item is defective in materials or workmanship. This warranty covers defects only. Normal wear and tear, or natural breakdown of colors and materials over extended periods of time and use are to be expected and are not covered under this warranty. Please return product in good condition (in original packaging if possible) with receipt of purchase. First call 800-222-5569 and we will issue you a pre-paid return shipping label. You can then ship the product back to us at no cost to you. Please make sure to include your return number, your name, email, complete address, and phone number all clearly written on the package so as not to delay processing time.

BackJoy Limited Warranty (All Other Products)

BackJoy Orthotics, LLC (“BackJoy”) warrants that this item will be free from defects in workmanship and materials so long as the item is used for the purpose intended. BackJoy will repair or replace this item at its own expense if BackJoy determines that the item is defective in materials or workmanship. This warranty covers defects only. Normal wear and tear, or natural breakdown of colors and materials over extended periods of time and use are to be expected and are not covered under this warranty. Please return product in good condition (in original packaging if possible) with receipt of purchase. First call 800-222-5569 and we will issue you a pre-paid return shipping label. You can then ship the product back to us at no cost to you. Please make sure to include your return number, your name, email, complete address, and phone number all clearly written on the package so as not to delay processing time.

BackJoy Limited Warranty Terms

THIS WARRANTY IS LIMITED TO ITS EXPRESS TERMS AND IS IN LIEU OF ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND FOR ALL OTHER OBLIGATIONS OR LIABILITIES ON BACKJOY’S PART. THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY ACCIDENT, MISUSE, MISHANDLING, NEGLIGENCE, CUSTOMER MODIFICATION OR FAILURE BY USER TO USE THIS ITEM ACCORDING TO ITS INSTRUCTIONS. BACKJOY ORTHOTICS, LLC SPECIFICALLY DISCLAIMS ANY RESPONSIBLITY FOR PERSONAL INJURY OR DAMAGE, AS WELL AS DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO OR CAUSED BY FAILURE OF THE BACKJOY PRODUCT TO FUNCTION AS REPRESENTED OR ACHIEVE THE DESIRED RESULTS, WHETHER THE CLAIM IS BASED ON WARRANTY, CONTRACT, TORT OR OTHERWISE. BACKJOY’S OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO REPAIRING OR REPLACING A PRODUCT THAT AFTER INSPECTION IS DEEMED DEFECTIVE BY BACKJOY. THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE. NO PERSON HAS ANY AUTHORITY TO BIND BACKJOY ORTHOTICS, LLC TO ANY REPRESENTATION, CONDITION, OR WARRANTY EXCEPT THIS LIMITED WARRANTY.